| Unit 01 · Schema & Record DesignPeople ops and HR training c · Curriculum Modules |
CEDX Directory + Admin + Tables |
Systems Architect & Ops Lead |
25 Minutes |
● Configured Entity Hierarchy |
Live Browser Sandbox |
| Unit 02 · Daily Queue & TriagePeople ops and HR training c · Curriculum Modules |
CEDX CRM + Desk + Books |
Team Lead & Frontline Operator |
25 Minutes |
● Working SLA & Approval Rules |
Live Browser Sandbox |
| Unit 03 · Cross-Team HandshakePeople ops and HR training c · Curriculum Modules |
CEDX Workflow + Sign + Invoicing |
Department Manager |
20 Minutes |
● Zero-Retype Automation Flow |
Live Browser Sandbox |
| Unit 04 · Executive ReportingPeople ops and HR training c · Curriculum Modules |
CEDX Insight + Reports + Copilot |
VP / Controller / Director |
20 Minutes |
● Live Board Pack & Audit View |
Live Browser Sandbox |