CEDX Systems · Legal

Availability and support

Where CEDX stands on uptime today, and the support hours we actually staff. We would rather publish a short commitment we can meet than a longer one we cannot measure.

Last updated: 1 September 2026 · Version 2.0

Availability

CEDX Corporation does not currently offer a contractual uptime commitment or service credits. We monitor availability, we tell customers about incidents, and we will tell you what our actual availability has been over the last twelve months if you ask before you buy.

When we are confident enough in the numbers to stand behind a commitment, we will publish a Service Level Agreement with real figures and give existing customers 30 days' notice before it takes effect.

Support

Support is by email at support@cedxsystems.com, Monday to Friday, 9am to 6pm US Eastern, excluding public holidays.

We read every message that arrives outside those hours on the next business day. There is one support plan and it is included; nothing faster is sold separately.

What we do not commit to

We would rather name these than let you infer them:

• We do not commit to a contractual uptime percentage, and we do not offer service credits.
• We do not run a staffed 24/7 on-call rotation.
• We do not commit to a resolution time. We commit to reading and answering, not to a fix by a fixed hour.
• We do not offer a scheduled-maintenance exclusion window, because we do not offer the commitment such a window would carve out of.

If your procurement process needs a contractual availability commitment before you can buy, tell us during the evaluation rather than after. We will tell you honestly whether we can stand behind one for your use, and we would rather lose the deal than sign a number we cannot measure.

How this fits with your other agreements

This page sits alongside the Terms of Service, which is the master agreement, and the Data Processing Addendum, which governs how we handle personal data. Where this page and the Terms disagree, the Terms govern. This page is not a warranty and does not create a right to a refund; the refund routes that do exist are in section 8 of the Terms.

Contact

Questions about availability or support: support@cedxsystems.com. Contract questions: legal@cedxsystems.com. CEDX Corporation, 307 W 38th St, 16th Floor, New York, NY 10018.