Customer Support
CEDX Desk (026) & Inbox AI
Omnichannel customer ticketing with SLA timers, customer portal, knowledge base, and autonomous Inbox AI drafting.
COMPETITOR BENCHMARK · CEDX ITSM & DESK VS SERVICENOW & ZENDESK
Solutions Engineering Online Now · 447 Broadway, New York HQ · Free 14-Day Multi-App Tenant
Unify external customer support and internal IT operations with autonomous AI.
Most companies run Zendesk or Intercom for customer support, ServiceNow or Jira for internal IT, CrowdStrike/Jamf for endpoints, and Splunk for logs - none of which talk to CRM or HR. CEDX brings Customer Desk, ITSM, CMDB, Endpoint MDM, Vault, SIEM, and autonomous Inbox/Voice AI onto one platform.
★ VERIFIED PRODUCTION ARCHITECTURE · ZERO SYNC DELAY
68%First-contact ticket resolution rate using CEDX Inbox AI, Knowledge, and Agents
21Combined Service (9) and IT/Security (12) applications on one incident graph
ZeroPer-resolution AI fees (unlike $1.50-$2.00 per AI ticket resolution charges)
1-ClickEmployee onboarding/offboarding across HRIS, Identity SSO, Endpoint & IT Inventory
Interactive Stack Consolidation & TCO Calculator
Drag the slider to compare ServiceNow / Zendesk Stack + point SaaS tools ($285/user/mo average) vs the CEDX All-132-Apps + AI Estate ($45/user/mo).
Legacy Stack / Yr
$171,000
CEDX Estate / Yr
$27,000
Annual Savings
$144,000/yr
Visual Product & Architecture Breakdown
Every module below runs on the same identity service, canonical customer/employee directory, event bus, and permission-filtered AI graph.
Internal IT Service
CEDX ITSM (121) & IT Inventory (132)
IT service desk, change management, incident problem workflows, and auto-discovered hardware/software CMDB.
Device & MDM Control
CEDX Endpoint (122) & Browser (131)
Cross-platform MDM device posture, automated OS patching, zero-trust browser policies, and remote wipe.
Observability & SecOps
CEDX SIEM (124) & Monitoring (127)
Centralized log aggregation, threat detection rules, APM tracing, and uptime alerting linked directly to ITSM incidents.
Identity & Least Privilege
CEDX Vault (123) & Access (130)
Enterprise secrets management, time-bound privileged access requests, and automated quarterly access reviews.
Continuous GRC
CEDX Compliance (129)
Automated SOC 2, ISO 27001, HIPAA, and GDPR control monitoring with continuous evidence collection.
Side-by-Side Architecture & TCO Comparison
How CEDX Systems + CEDX AI compare directly against ServiceNow / Zendesk Stack.
| Capability & Architecture Dimension | CEDX Systems + CEDX AI | ServiceNow / Zendesk Stack |
|---|---|---|
| AI Ticket Resolution Pricing | ✓ Included ($0 per resolved ticket) | $0.99 to $2.00+ per AI-resolved ticket or Pro Plus add-on |
| Customer Support + Internal ITSM + CMDB | ✓ Native in CEDX Desk (026) + CEDX ITSM (121) | Requires separate Zendesk + ServiceNow contracts |
| HR-Driven IT Provisioning & Offboarding | ✓ Connected natively to CEDX People (074) & Identity (001) | Requires custom SCIM/webhook scripts |
| Built-In SIEM, MDM, Vault & SOC 2 Compliance | ✓ Included in CEDX Security domain (Apps 121-132) | Requires 4+ separate security vendors |
| Deployment Speed | ✓ Pre-configured ITIL & Customer SLA queues live in 48 hours | Months of ServiceNow certified partner consulting |
Frequently Asked Questions
Direct answers for engineering, finance, and operations leaders evaluating CEDX.
Does CEDX charge per-resolution fees for AI customer support or IT tickets?
Never. Unlike legacy helpdesks that charge $1 to $2 every time an AI bot resolves a ticket, CEDX Inbox AI, Voice AI, and Copilot are included in your workspace without per-resolution penalties.
How does CEDX connect HR onboarding with IT asset and access management?
When a new hire is marked active in CEDX Onboarding (076), CEDX Workflow automatically provisions their SSO account in CEDX Identity (001), assigns their laptop in CEDX IT Inventory (132), and opens any required facilities tasks.
Ready to test CEDX with your own workflows?
Spin up a free 14-day multi-application sandbox with pre-loaded sample data, or book a 1-on-1 architecture review with our New York engineering team.