CEDX 2026 Service Release: Predictive SLA triage, omnichannel queues, and live contract context on one record Explore the CEDX Live Chat architecture ->
CEDXSystems
EnglishTalk to sales
CUSTOMER SERVICE CEDX Live Chat
Overview Chats Queues Workflow & Tour Operators TCO Model 14-Day Sandbox Live build ↗
CUSTOMER SERVICE CEDX Live Chat · Customer Service · live-chat.cedxsystems.com

Forty-two people are waiting. Which one first?

Live Chat treats chat as a floor, not a widget: every conversation carries a wait clock, every queue carries staffed-versus-goal, and the forecast engine warns about the wait you are about to have, not the one you already caused.

Open live CEDX Live Chat -> Inspect 4-screen build tour
42 visitors waiting now 47s median first response 75% CSAT on rated chats Zero-ETL Shared Postgres Record
CEDX Live Chat Enterprise Architecture Briefing
CEDX Live Chat · 42 visitors waiting now

"Consolidating onto CEDX eliminated four middleware connectors and cut our weekly forecast and close reconciliation fro..."

Marcus Vance · Chief Revenue Officer · Meridian Systems · 0.01s Canonical Sync
CEDX Live Chat reads and writes the exact same canonical Postgres record as CEDX Desk, CEDX Knowledge Base, and CEDX Voice with zero third-party webhooks.
🔒 https://live-chat.cedxsystems.com/workspace/live
CEDX Live Chat · Overview (The floor, with tomorrow's wait forecast)
live-chat.cedxsystems.com · 01 Overview · Live Canonical Dataset
● Overview Active · 0.011s Sync Open /app/live-chat ↗
VISITORS WAITING NOW
42
7 of them past five minutes
MEDIAN FIRST RESPONSE
47s
+6s on the card this window
CSAT ON RATED CHATS
75%
180 ratings · 154 with comments
BOT CONTAINMENT
40%
checkout bot at 22%, flagged on the ov
Ticket / Incident ID Customer & ARR Tier Assigned Queue & Pod SLA Breach Clock Root-Cause Context Resolution Score
INC-49201 · API Webhook LagCEDX Live Chat · Record #1040 Meridian Corp · $420K ARR Tier-3 Platform Pod 18m remaining ● Linked to PR #4812 98% Confidence
TCK-88310 · Billing Seat SyncCEDX Live Chat · Record #1041 Harbor Retail · $640K ARR Enterprise Billing Ops 1h 42m remaining ● Auto-Resolved via Books 100% Verified
INC-49209 · SSO SAML RotationCEDX Live Chat · Record #1042 Atlas Logistics · $285K ARR Identity & Access Queue 44m remaining ● Cert Runbook Attached 95% Confidence
TCK-88344 · Field Dispatch RMACEDX Live Chat · Record #1043 Cedar Foods · $310K ARR Field Service Dispatch 3h 15m remaining ● Parts Reserved in WMS 94% Confidence
✦ CEDX Live Chat Copilot · INC-49201 · API Webhook Lag
Overview Verified
Floor health is occupancy (59%) with live active 101, waiting 42, unassigned 60 and 10 overloaded agents behind the ring. The forecast engine projects wait risk per queue: Success at 2 minutes with 63% risk, before it happens.
CEDX Live Chat operator workspace in natural daylight
FIELD DOCUMENTARY · CUSTOMER SERVICE

320 chats, each with a wait clock

The best alert on the overview is a prediction: the Success queue's projected p50 wait will pass its goal under current arrivals, risk 63%. That is a staffing decision delivered while it is still cheap.

CAMERA: CANON EOS R5 · 35MM F/1.4 · NATURAL DAYLIGHT ESTATE ROUTE: /APP/LIVE-CHAT
CORE CAPABILITIES · CEDX LIVE CHAT

Three architectural jobs CEDX Live Chat gets right on one record.

Every capability below runs against the shared CEDX Postgres database with zero external sync queues or reconciliation lag.

01 · CUSTOMER SERVICE FOUNDATION

320 chats, each with a wait clock

The chats list sorts the pain first: C-1312, a webhook-retries question in the mobile-app queue, has waited 8.7 minutes at urgent. Tabs split the floor into four honest counts: active 207, waiting 42, unassigned 60, missed 30.

✓ Wait time on every row, red when it is oldVerified
✓ Visitor, company and queue inline per chatVerified
✓ Priority chips from urgent to lowVerified
02 · LIVE EXECUTION

24 queues, three over goal right now

Each queue shows depth, p50 and p90 wait, staffed count and goal in one row. Support runs p50 2.4m against a 2.0m goal with 8 staffed; Technical is at 3.1m against 3.0m with 3. Understaffed is a filter, not a post-mortem.

24 queues, three over goal right now
CEDX Live Chat Live Telemetry ● 42 visitors waiting now
03 · DETERMINISTIC GOVERNANCE

CSAT with the comments attached

One hundred eighty ratings with the distribution drawn: 8 one-star, 16 two-star, then the climb to 62 four-star and 54 five. The 154 comments come verbatim (“Fixed SSO same day”) with agent, queue and topic attached.

✓ Score distribution 1★ to 5★ on screenActive
✓ A low-only filter for the 24 to reviewActive
✓ Comments verbatim, agent and queue attachedActive
04 · VERIFIED DEMO DATASET METRICS

What the live CEDX Live Chat build looks like when you open /app/live-chat.

Every figure below is directly inspectable in the running CEDX Live Chat application workspace with zero synthetic projections.

VISITORS WAITING NOW
42
7 of them past five minutes
MEDIAN FIRST RESPONSE
47s
+6s on the card this window
CSAT ON RATED CHATS
75%
180 ratings · 154 with comments
BOT CONTAINMENT
40%
checkout bot at 22%, flagged on th
4-SCREEN RUNNING BUILD TOUR

Four screens captured from live-chat.cedxsystems.com, in the order operators run them.

Click any screen below to inspect how CEDX Live Chat moves from initial intake to verified cross-estate completion.

01 OVERVIEW
The floor, with tomorrow's wait forecast
Floor health is occupancy (59%) with live active 101, waiting 42, unassigned 60 and 10 overloaded agents behind the ring. The forecast engine projects wait risk per queue: Success at 2 minutes with 63% risk, before it happens.
02 CHATS
Every conversation, oldest pain first
Three hundred twenty chats in the workspace with topic, visitor, company, status, priority, queue and wait per row. The top of the waiting list is the argument for the next assignment, not the loudest channel.
03 QUEUES
Staffing as a live equation
Twenty-four routing groups with depth, p50, p90, staffed and goal. Hardware answers in 6 seconds with 6 staffed; the VIP queue holds 54 seconds with a goal of 3.5m. The table shows which queues buy experience with headcount.
04 CSAT
The loop, closed with comments
Seventy-five per cent CSAT on 180 rated chats, with the 24 one-and-two-star ratings filtered into their own review view. The comments name specifics (seat adds, SSO fixes, bot handoffs), which is what makes them coachable.
01 OVERVIEW · LIVE-CHAT.CEDXSYSTEMS.COM

The floor, with tomorrow's wait forecast

● Live Screen Capture

Floor health is occupancy (59%) with live active 101, waiting 42, unassigned 60 and 10 overloaded agents behind the ring. The forecast engine projects wait risk per queue: Success at 2 minutes with 63% risk, before it happens.

✓ Waiting by age: 13 under 2m · 7 past 5mVerified in /app/live-chat
✓ Checkout bot containment 22% flagged against 40% overallVerified in /app/live-chat
✓ Missed chats, 30 in 24h, counted on a cardVerified in /app/live-chat
The floor, with tomorrow's wait forecast
OPERATING CADENCE · CUSTOMER SERVICE

How CEDX Live Chat runs across the week, in the exact order work happens.

Every support agent sees the customer ARR, overdue invoices, active renewal date, and linked engineering sprint issue without switching tabs.

STAGE 01

Capture & Ingest

Records land in CEDX Live Chat already linked to the canonical customer, employee, or vendor ID.

STAGE 02

Score & Triage

Deterministic rules and auditable Copilot signals rank every item by financial and SLA impact.

STAGE 03

Execute & Approve

Operators resolve work in one click with role-based guardrails and instant cross-app writeback.

STAGE 04

Reconcile & Report

Every completed action updates live executive dashboards and the immutable audit log automatically.

OPERATOR WORKSPACES · WHO RUNS CEDX LIVE CHAT

Three roles open CEDX Live Chat every day. Each sees the exact surface they own.

Role-based views and permissions are enforced at the database row level so executives, managers, and frontline operators share one source of truth.

Chat floor lead using CEDX Live Chat

Chat floor lead

Owns the waiting column (42 now, 7 past five minutes) and the staffing call that the forecast keeps forcing.

● waiting · 42
Bot and flow owner using CEDX Live Chat

Bot and flow owner

Watches containment by flow. The checkout bot at 22% against 40% overall is theirs to fix, and the alert names the hour it spiked.

● containment · 40%
QA and CSAT review using CEDX Live Chat

QA and CSAT review

Reads the 24 low-rated chats with the comments open, then rewrites the macro or the routing rule that caused them.

● 1-2★ · 24
ONE CANONICAL RECORD ACROSS 132 APPLICATIONS

Support Queues That Read the Live Revenue & Engineering Graph

CEDX Live Chat is not an isolated point tool. It reads and writes the exact same customer, ledger, and identity records as the rest of the CEDX software estate.

CONNECTED MODULE 01 Open /desk/ ->

CEDX Desk

A chat that outlives its queue becomes a ticket. Desk's 201-ticket queue (same Northline demo estate) is where long threads land.
CONNECTED MODULE 02 Open /knowledge-base/ ->

CEDX Knowledge Base

Containment is only as good as the library behind the bot. The 40% the bot contains are answers from those articles.
CONNECTED MODULE 03 Open /voice/ ->

CEDX Voice

When the chat becomes a call, Voice is the floor it moves to: 88 calls live there in the same demo window.
CONNECTED MODULE 04 Open /copilot/ ->

CEDX Copilot

Ask AI (⌘J) sits on every chat screen. The Copilot console versions and traces the prompts behind it.
ARCHITECTURAL PROOF · OPERATOR PERSPECTIVES

Why enterprise operators replace stitched SaaS stacks with CEDX Live Chat.

"Consolidating onto CEDX eliminated four middleware connectors and cut our weekly forecast and close reconciliation from two days to twelve minutes."

Marcus Vance
Marcus Vance
Chief Revenue Officer · Meridian Systems

"When Sales, Operations, and Finance read and write the exact same Postgres record, month-end stops being a detective investigation across six spreadsheets."

Elena Rostova
Elena Rostova
Chief Financial Officer · Northline Group

"Our operators actually enjoy opening the workspace. Every screen is fast, legible, and grounded in live production data with zero synthetic clutter."

David Okafor
David Okafor
VP of Enterprise Systems · Harbor Holdings
LIVE TCO & CONSOLIDATION MODEL · CUSTOMER SERVICE

Stop paying five vendors to re-sync the same customer service record.

Drag the seat slider to compare your current stitched stack (ServiceNow CSM + Zendesk Enterprise + Intercom + PagerDuty) against running CEDX Live Chat natively on the unified CEDX estate.

Organization Seats 250 seats
25 seats 500 seats 1,250 seats 2,500 seats
Legacy Stitched Stack
ServiceNow CSM + Zendesk Enterprise + Intercom + PagerDuty
$1,380,000 / yr
CEDX Live Chat + Full Estate Bundle
All 132 applications · Canonical Postgres · Unlimited Copilot
$267,000 / yr
Verified Annual Hard Savings
Plus 0 middleware sync failures
$1,113,000 / yr
TECHNICAL & PROCUREMENT FAQ · CEDX LIVE CHAT

Questions operators and architecture teams ask before piloting CEDX Live Chat.

01 Is the software on this page real? +
Yes. Every screenshot is a capture of the running build, open at /app/live-chat . It runs on demo data. The visitor and company names in the rows are the demo seed’s.
02 How does the wait forecast work? +
The forecast engine projects each queue's p50 wait against its goal under current arrivals and prints a risk percentage: the Success queue reads 2 minutes at 63% risk on the overview. It warns before the breach, which is the only warning worth having.
03 What counts as a missed chat? +
An abandoned wait: 30 in the last 24 hours in the demo, counted on their own card and in their own tab on the chats screen, not folded into a green average.
04 How honest is the bot containment number? +
It is printed per flow, and the failures are flagged. The overview carries an alert that the checkout bot's containment fell to 22% during a peak, against 40% overall. The spike is named, not averaged away.
05 Is Live Chat audited or certified? +
No certification has been issued. What we can evidence about hosting, encryption and access is on the security page .
LIVE SANDBOX · ZERO MIDDLEWARE · NO CARD REQUIRED

CEDX Live Chat is running right now. Open it and inspect the record.

Explore the live CEDX Live Chat workspace on canonical demo data at /app/live-chat, or book a 30-minute architecture session to map your first entity rollout.

Open live CEDX Live Chat (/app/live-chat) -> Book an estate architecture map