Capture & Ingest
Records land in CEDX Knowledge already linked to the canonical customer, employee, or vendor ID.
CEDX Knowledge runs the handbook as an inventory: every article has an owner, a trust score and a verify-by date, and the answer it synthesizes on the search screen is built from verified cards only, even when the unverified one ranks higher.
"Our operators actually enjoy opening the workspace. Every screen is fast, legible, and grounded in live production dat..."
| AI Engine / Agent Runbook | Grounded Schema Scope | Caller & Policy Guardrail | Token / Latency Budget | Deterministic Write Gate | Audit Trace |
|---|---|---|---|---|---|
| Deal Desk Margin CopilotCEDX Knowledge · Record #1040 | CRM + Quotes + Books AR | RBAC: Account Executive | 180ms · $0.004 / Run | ● Human-in-the-Loop Signoff | Trace #99412 |
| Autonomous AR Collections AgentCEDX Knowledge · Record #1041 | Books Overdue + Mail + Sign | RBAC: Finance Controller | 310ms · Zero Hallucination | ● Leashed to Approved Tiers | Trace #99418 |
| AI Gateway Model RouterCEDX Knowledge · Record #1042 | Zero-Retention Enterprise LLM | PII Redaction Active | 99.98% Cache Hit Rate | ● Strict Cost Cap Enforced | Trace #99425 |
| Voice & Call Floor IntelligenceCEDX Knowledge · Record #1043 | Live Speech-to-CRM Extraction | 100% Call Transcription | Real-Time Sentiment + Next Step | ● Auto-Logged to Deal Record | Trace #99431 |
The demo workspace's most-viewed card (the Refund window card, 14K views) is unverified, trust 44, and past its verify-by date. The overview doesn't hide that. It puts the card at the top of the debt queue.
Every capability below runs against the shared CEDX Postgres database with zero external sync queues or reconciliation lag.
41 collections holding 990 articles, each row carrying category, verified share, debt and 30-day views, and an owner. Support macros is the largest at 52 articles and 48K monthly views with 64% verified; Compliance runs 91% with zero debt. The difference between the two is management, and the table shows it.
334 articles in inventory, 50% of published verified, 106 past verify-by, 4 published with no owner at all. Trust runs next to the flag: FAQ: data retention sits at 99, verified; the Refund window card at 44, not. You can filter to Debt only and work the list.
Search “refund” and the AI answer is explicit: synthesized from top results, verified cards only, “Based on 1 verified card”, with the Returns & refunds FAQ card cited underneath. The top hit by relevance is the unverified Refund window card. The answer refuses to use it.
Every figure below is directly inspectable in the running CEDX Knowledge application workspace with zero synthetic projections.
Click any screen below to inspect how CEDX Knowledge moves from initial intake to verified cross-estate completion.
50% verified against a printed 71 to 80% target; 106 cards of verify debt, 87 of it high; 67 open answer gaps. The alerts are root-caused: the gap “API webhook retry policy” has demand 210. The Do-this-next queue puts retiring the legacy SSO fail-open card first.
CEDX AI never guesses from stale vector dumps: it queries the live canonical Postgres record under the exact RBAC token of the signed-in operator.
Records land in CEDX Knowledge already linked to the canonical customer, employee, or vendor ID.
Deterministic rules and auditable Copilot signals rank every item by financial and SLA impact.
Operators resolve work in one click with role-based guardrails and instant cross-app writeback.
Every completed action updates live executive dashboards and the immutable audit log automatically.
Role-based views and permissions are enforced at the database row level so executives, managers, and frontline operators share one source of truth.
Works the debt queue in order, 106 cards past verify-by, starting with the policy-critical ones the alerts name first.
Owns a collection's verified share the way a lead owns a number. Support macros at 64% has a name next to it, and a 14-card debt count.
Searches “refund”, gets an answer built from the verified card, and flags the unverified twin ranking above it.
CEDX Knowledge is not an isolated point tool. It reads and writes the exact same customer, ledger, and identity records as the rest of the CEDX software estate.
Copilot's system prompt restricts answers to retrieved context. This is the context. Its citation-quality gate exists because verification does.
Support macros is the demo's largest collection (52 articles, 48K views a month), the same macros a desk team works from.
An agent's answer is only as good as what it retrieves. Verified collections are what guardrailed retrieval pulls from.
Query and execute actions in CEDX Knowledge using natural language grounded in row-level RBAC permissions.
"Our operators actually enjoy opening the workspace. Every screen is fast, legible, and grounded in live production data with zero synthetic clutter."
"Having identity, least-privilege access, audit trails, and business applications on one kernel cut our security review and provisioning time by 82%."
"We started with one application to fix our most painful bottleneck, and added five more modules on the same login without a single migration project."
Drag the seat slider to compare your current stitched stack (Glean Enterprise + Salesforce Einstein + Sierra AI + Custom RAG Stack) against running CEDX Knowledge natively on the unified CEDX estate.
Explore the live CEDX Knowledge workspace on canonical demo data at /app/knowledge, or book a 30-minute architecture session to map your first entity rollout.
Instant browser access to CEDX Knowledge pre-loaded with canonical demo records and connected across the 132-application CEDX estate.